Privacy Policy
Privacy Policy
Effective date: March 10, 2024
Hororo Co., Ltd. (hereinafter referred to as the "Company") places importance on the personal information of customers (hereinafter referred to as "members") who use mobile games and related services. Accordingly, "Personal Information Protection" and "Act on Promotion of Information and Communication Network Utilization and Information Protection" are observed. The personal information protection provisions of other related laws (hereinafter referred to as "Act") are observed.
Through the personal information processing policy, the company will inform you of the processing activities on what grounds it collects and uses personal information in the process of operating the service, and for what purposes it takes to protect personal information.
Members may object to all or part of the personal information processing activities specified in this Policy, or withdraw their consent to collect and use existing personal information.
However, if the processing of personal information necessary for the operation of the service is suspended due to decisions such as opposition or withdrawal, all or part of the service cannot be provided for each processing purpose.
1. Purpose of use of personal information, items to be collected, and period of retention
The company (1) collects the minimum amount of personal information required to provide game services, but may selectively collect some personal information at the will of the members to improve the quality of the service.
(2) If the consent to use personal information for the purpose of subscribing to additional services or marketing is included in the basic service application screen, it will be possible to selectively agree separately from the basic service, and the company will not restrict the use of the basic service even if the member refuses to consent to the selection.
(3) The company can automatically collect necessary information from communication devices used by members and will guide them within the privacy policy.
(4) Personal information is retained for the period specified below, but may be destroyed immediately if the purpose of processing is achieved within the period.
(5) The company may receive personal information from a third party to achieve its purpose, and the third party is responsible for the consent to provide it.
[Identification and management of members: Hold until the date of withdrawal]
When a member applies for the use of a mobile game account linkage service, the company collects some information necessary for the approval process. The collected information is used to confirm the name of the party necessary for the conclusion, execution, termination, and dispute of the use contract.
- Authentication provider linked account information: Google, Apple game center identification information (user unique key, nickname/profile photo, etc.)
- Selections: name, birthday, phone number, secondary email, country
[Game service: Hold it until the withdrawal date]
- Member's mobile device information: (Required) Cookies such as model name, OS type and version, Mac Address, IMEI, carrier information, mobile phone number, Android ID, ADID, IDFA, etc.) Game use and access IP record, authentication record, payment record, bad use record, game version, etc
※ Depending on the version of your device's OS, some collection items may vary.
[Paid service purchase and payment: Retained for 5 years from the date of collection]
When a member purchases a company's goods, such as paid goods, the company collects electronic transaction information necessary for approval and confirmation of purchase proposals and payment of goods. The collected information is used to prove and settle the payment of goods required for sales registration, withdrawal of subscription for transactions, or cancellation of payment.
- Purchase application and payment status information: (Required) Open market platform account, order number
* An open market platform account refers to an account of services that make payments for mobile products such as Google Payments, Apple Store, and One Store.
[Event and prize: Hold for 1 year from the date of collection]
When members apply to participate in a service-related event or pre-test, such as an event or questionnaire, the company collects information necessary for receiving applications and offering prizes.
The collected information will be used to inform you of personal identification, event progress, and update to see if the application (or application) of the event or the winning conditions are achieved. Also, prizes such as mobile coupons will be sent to the winners immediately, or used as contact information for in-kind prize winning guidance
- Text information on the schedule and news of the event, winning status, and how to receive it: (Required) Mobile phone number
- Contact information for providing products such as mobile coupons: (required) Mobile phone number
- (If applicable) Address for delivery of prize in kind: (Required) Name, contact information, address of recipient
[Customer support for mobile games: 3 years from the date of collection]
When members inquire about the use of game services and the company's processing of personal information, the company collects basic information necessary to apply for the inquiry. The collected information is used to process and answer inquiries.
- Applicant Identification: (Required) Player ID
- Contact for Reply: (Required) Email
* Additional servers, characters, report details, and attachments can be entered.
[Game service and event information: Leave until the date of rejection]
The company can deliver advertising information to members in the process of promoting new works, guiding news such as events and updates, and providing benefits.
- Obtain advertising information receiving contacts: (required) Email, mobile number
2. Provision of personal information to a third party
The company basically does not provide the personal information of its members to third parties. If the company needs to provide the personal information of its members to a third party located in Korea or abroad in the future, it will notify each legal guide on the provision of personal information in advance so that the members can verify it and seek the consent of the members.
However, if the personal information of the members must be provided to a third party for the performance of the contractual obligations concluded between the company and its affiliates and the members, and the performance of the legal obligations that the company must comply with, the personal information may be provided to the relevant institution even without the consent of the members.
3. Prohibition of use and provision of personal information for other purposes
The Company shall not use the personal information collected from the Members for any purpose other than the agreed purpose or provide it to any third party.
If the company needs to use personal information for any purpose other than its purpose or provide it to a third party, it will first notify the members of legal information such as its purpose and items and seek their consent, and the members have the right to refuse it. However, the following matters may be used for any purpose without the consent of the members or may be provided to a third party.
(1) Personal information necessary for the performance of the obligations of the Act may be used or provided for any purpose other than the time required for the confirmation of the members' intentions.
(e.g., where the head of a police station, a maritime police station, or a firefighter station requests personal information and location-related information pursuant to Article 19-3 of the Act on the Prevention of Suicide and the Creation of a Culture of Respect for Life)
(2) Personal information may be used or provided for any purpose other than the intended purpose for measures necessary to protect personal information from infringement caused by the exposure of members' personal information to others. (Enforcement measures against the creation of an account deemed to be the creation of a false account such as a workplace)
(3) As an urgent situation for smooth service supply, in the event of a serious error or defect in the internal system, external experts can be recruited to quickly identify and recover the cause, and inevitably access the server where personal information is stored. In this case, the company will try to ensure that external experts do not access personal information as much as possible.
4. consignment of personal information processing
The company entrusts the processing of personal information to specialized institutions in each field as follows for the safe operation and quality of services provided to members.
For the safe management of personal information during a business consignment contract, a personal information protection agreement is signed, and the personal information of members is protected through regular education and supervision activities and activities such as re-consignment control of the trustee.
5. Storage and destruction of personal information
The company holds the personal information of the members in accordance with the specific deadline specified in the Act or the deadline specified at the time of the collection and use of personal information, and if the purpose of processing is completed within the deadline, it will be destroyed without delay.
However, if it needs to be preserved as data for the protection of rights and interests between the company and its members in relation to the service, it will not be destroyed immediately. Personal information that is not destroyed will be stored for a certain period of time according to the following reasons.
[How to keep personal information]
The company establishes a safe storage policy according to the media it collects, such as electronic documents (online application screens), files, and documents, and designs and stores them so that people not related to work cannot enter or access them according to technical measures.
In addition, personal information that has been completed but needs to be preserved is stored separately from general information in a separate space.
(1) Prevention of re-joining of cheaters: Expiration date of registration restriction
- Purpose of storage: Maintaining the status of restrictions on subscription due to reasons for sanctions in terms of use and operation policies
(2) Record of withdrawal of contract or subscription, etc.: 5 years
- Purpose of storage: Act on Consumer Protection in Electronic Commerce, etc
(3) Record of payment and supply of goods, etc. : 5 years
- Purpose of storage: Act on Consumer Protection in Electronic Commerce, etc
(4) Record of electronic book transactions such as establishment of sales, cancellation, refund, etc.: 5 years
- Purpose of storage: Framework Act on National Taxes
(5) Record of consumer complaints or disputes: 3 years
- Purpose of storage: Act on Consumer Protection in Electronic Commerce, etc
(6) Service usage record: 90 days
- Purpose of storage: Communications Secret Protection Act
[How to destroy personal information]
When the company destroys personal information, it destroys personal information to a level that is impossible to recover and reuse. The method of destroying personal information for each type of personal information collection is as follows.
- Personal information stored in electronic file format is deleted using a technical method that does not allow records to be played back.
- The personal information printed on the paper is crushed with a grinder or destroyed by incineration.
- It physically destroys personal information recorded on CDs, DVDs, etc. and stored so that it cannot be deleted.
6. Members' rights and how to exercise them
A member is an information subject who decides on his or her personal information processing, and may request that his or her personal information and its processing records be viewed, corrected, or deleted at any time.
In addition, the company may exercise the right to refuse to process personal information, such as withdrawal of consent or suspension of processing. The company will reply to the request of the members without delay unless there is a compelling reason, but if it cannot respond within the time limit, it will inform them, including the reasons for not being able to do so.
Members may raise an objection to an answer to the company's personal information processing policy or request. Members may exercise their rights directly in the following ways, but please contact the customer center for matters that cannot be verified in the following ways.
[Reason to reject the request]
The Company may reject the Member's request in the case of one or more of the following reasons, and will reply to the reasons if they refuse.
a. Where the applicant's personal information cannot confirm that he/she is a member
b. If the applicant requests otherwise not guided by the company
c. Where the member's personal information is suspended from processing and the member has not expressed his intention to restore it to the normal account
d. Where the applicant's request is not specific and the requirements are unclear
e. Where the company recognizes that the exercise of the applicant's rights is an act contrary to the obligation of laws and regulations or the maintenance of public order
[Reading personal information]
- Interworking information: Members can access personal information (including service usage records) provided to the company on the website of the open market platform used as a means of subscribing to the service.
- Payment information: Members can check the purchase and payment details of in-app products on the website of payment service providers (Google Payments, Apple Store, App Store, etc.).
- Others: You can apply for personal information access through the [Customer Support] menu in the game.
[Correction of personal information]
Members can apply for modification of personal information through the [Customer Support] menu in the game. In this case, the company may request certification documents for proper registration of personal information, and modification of some personal information is restricted.
[Delete personal information]
Members can apply to delete their personal information through their personal information, writings, activity records, or posts posted by others kept by the company. Members can apply to delete their personal information through the [Customer Support] menu in the game.
- Despite the member's request to delete personal information, personal information that must be preserved under laws and regulations may be denied deletion.
- Some of the personal information requested by the member to be deleted must be proved to be his or her personal information, and the contents necessary for verification will be notified through customer support answers
[Withdrawing his personal information]
Members may withdraw their consent to collect and use personal information at any time by rejecting the company's terms and conditions of use and privacy policies. However, the right to use the withdrawn service may be lost and ownership of all previously acquired information (including characters and items) may be lost.
a. Member withdrawal: You can apply for withdrawal through [Customer Support], and if you leave, the account and usage information will be destroyed according to the procedure.
b. Cancellation of consent: consent can be revoked on the website of the open market platform, and if consent is revoked, minimum information (SNS-linked identification number) for re-consent is left.
c. Withdrawal of receiving advertising push: Switch whether to receive or not through the in-game Settings menu
[Personal information processing stopped]
Members have the right to object to the act of the company processing their personal information and may request that the processing activities be stopped immediately. Please request the suspension of personal information processing through the [Customer Support] menu in the game.
- If a suspension of processing personal information for any purpose is received, all personal information processing activities for that purpose will be suspended, and all personal information collected for the purpose of the purpose will be immediately destroyed.
- Members shall not claim the rights under the service contract in connection with the loss of eligibility for use of the service or the loss of the goods they hold as a result of the suspension of the processing of personal information.
- We can reject the request for actions that are difficult for the company to implement technically, or that would hurt the company's service retention, and we will also notify you of the reason if we refuse.
7. Guide to gaining access to Internet browsers and mobile apps
[Got access to the browser]
The company can send an alarm or pop-up message to define the target access to the web page on a browser basis and provide additional features such as convenience alarms, and consent is obtained through the browser screen before sending.
These push notification rights can be withdrawn at any time and are subject to the following methods.
(1) How to disable push alarm in Google Chrome browser
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=ko
(2) How to disable push alarm in Firefox browser
https://support.mozilla.org/ko/kb/push-notifications-firefox#w_iudk-unoe-oehgye-iiikhu-caoeioaooe
(3) How to disable push alarm function in Safari browser
https://support.apple.com/ko-kr/guide/safari/sfri40734/mac
[Got access to mobile apps]
The company will be able to obtain app access rights based on the device and its operating system (OS: iOS, Android) to access the mobile app, and will inform the download page of it so that it can be checked before installing the app.
8. Matters concerning the installation and operation of an automatic personal information collection device and its refusal
Companies can collect device and browser information from users accessing system servers for smooth service provision. This information is used for the purpose of protecting systems and services from malicious users and improving usage statistics and service compatibility.
The company operates "cookie" as a means of storing and finding members' personal information from time to time. A cookie is a very small text file sent by a server that operates websites to a customer's browser and is stored on a computer hard disk.
Members have the option of installing cookies. Therefore, members can allow all cookies by setting options in their web browser, go through confirmation every time they are saved, or refuse to save all cookies.
As a way to deny cookie settings, you can allow all cookies, go through confirmation each time you save them, or refuse to save all cookies by selecting the options in the web browser that members use.
9. Measures to ensure the stability of personal information
The company is taking the following technical and administrative measures to ensure safety so that personal information is not lost, stolen, leaked, forged, altered or damaged in processing users' personal information.
(1) technical measures
- The user's personal information is encrypted, so only the person himself or herself cannot know, and personal information can be checked and changed only through his or her request or his or her own website.
- In order to prevent the leakage of users' personal information in preparation for external intrusion such as hacking, the company currently controls external attacks, hacking, and unauthorized access by using devices that block intrusion from the outside, and allows personal information to be transmitted safely on the network through encrypted communication.
In particular, we are trying to equip all possible technical devices to ensure systematic security, such as managing servers with user personal information separately without directly connecting to external Internet lines.
- The company has a system to back up its systems and data in case of emergency.
- The company is taking steps to prevent damage from computer viruses using its regularly updated vaccine program.
(2) administrative measures
- The company limits users' access to personal information to a minimum number of people. The minimum number of people are as follows.
a. A person who performs marketing activities directly against users
b. A person who performs the management of personal information, such as the department in charge of handling personal information complaints and persons in charge
c. Any other person who is inevitable to process personal information in the course of his/her duties
- The company provides regular training to employees who process personal information on acquiring new security skills and privacy obligations, and checks the implementation of the company's personal information protection policy and compliance with the person in charge through the company's personal information protection organization and corrects any problems immediately.
Privacy policies are subject to change from time to time.
If so, modify the "Last Update" date at the bottom of the Privacy Statement.
Upon collection, we receive your opt-in consent to all updates to this Privacy Policy that substantially extend the sharing or use of privacy in a manner not disclosed in this Privacy Policy.
If you have any questions or concerns about your privacy policy, please contact:
- Email: astudio201911@gmail.com
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Terms and conditions of use
Effective date: March 10, 2024
Article 1 (Purpose)
The purpose of these terms and conditions is to prescribe the rights, obligations, responsibilities and other necessary matters between the company and its members regarding the use of all game services provided by Hororo Co., Ltd. (hereinafter referred to as the "Company") through mobile devices and the accompanying networks, websites, and other services (hereinafter referred to as the "Services").
Article 2 (Definition of Terms)
① The definitions of terms used in these terms and conditions are as follows.
1. The term "member" means a person who enters into a use contract under these terms and conditions and uses the services provided by the company.
2. The term "temporary member" means a member who does not link or authenticate account information with an external account or uses the service through guest login.
3. The term "mobile device" means a device that can be used by downloading or installing content through a network, such as a mobile phone, a smartphone, a mobile information terminal (PDA), a tablet, etc.
4. The term "account information" means information provided to the company by members, such as membership number, external account information, device information, nicknames, profile photos, friend lists, game usage information (character information, items, levels, etc.), usage fee payment information, etc.
5. "Content" means any paid or free content (game and network services, applications, game money, game items, etc.) produced digitally by the Company in connection with the provision of services for use on mobile devices.
6. The term "paid payment" means an act of payment through a payment company recognized by the company to purchase or use content, etc. in the service.
7. "Open Market" means an e-commerce environment built to install applications and make paid payments on mobile devices.
8. The term "affiliated service" means an individual or all services provided by a company through partnerships with other mobile platform service providers to make the service available on mobile devices using subscription information, profile photos, etc. of the affiliated mobile platform.
9. The term "payment company" means a company that provides electronic payment means available in the open market, such as credit cards and mobile phone payments.
10. "Application" means any program that is downloaded or installed through a mobile device to use the services provided by the company.
11. "Game Service" is one of the services provided by the company, which means games executed by members on mobile devices and incidental services.
② Except as provided for in paragraph 1 of this Article, the definition of terms used in these Terms and Conditions shall be in accordance with the relevant statutes and policies for each service, which are not specified in this Article, and shall be in accordance with general commercial practice.
Article 3 (Provision of Company Information, etc.)
The Company shall post the following information on the application download page in the open market or on the settings, help, etc. in the game service designated by the Company to make it easier for members to know.
However, the privacy policy and terms and conditions can be viewed by members through the connection screen.
1. Name of trade name and representative
2. Office address (including address where members can handle complaints)
3. Phone number, e-mail address
4. Business Registration Number
5. Mail order business report number
6. Personal Information Processing Policy
7. Terms and Conditions of Service
Article 4 (Effectiveness and Change of Terms and Conditions)
① These terms and conditions shall be subject to the terms and conditions from the time the member agrees to the terms and conditions while downloading the application or using the game service, and if there is a change in the terms and conditions, the changed terms and conditions shall be applied from the time the change takes effect.
② The company will post the contents of these terms and conditions on the game service or on its connection screen so that members can know. In this case, important contents such as service suspension, withdrawal of subscription, refund, cancellation or termination of the contract, and disclaimer of the company among the contents of these terms and conditions are clearly displayed in bold letters, colors, signs, etc., or processed easily by members through a separate connection screen.
③ When a company revises its terms and conditions, it shall notify the members by posting them within the game service or on the connection screen thereof at least seven days before the date of application, stating the date of application, the details of the amendment, the reasons for the amendment, etc. Provided, That where the changed matters are unfavorable to the members or significant changes, they shall be notified in the same manner as in the main text and notified to the members in the manner of Article 28 (1) by not later than 30 days before the date of application. In such cases, the contents before the amendment and the contents after the amendment shall be clearly compared and displayed in an easy-to-understand manner for members.
④ Members have the right to reject the changed terms and conditions. Members who have objections to the changes in the terms and conditions may stop using the game service and terminate (withdrawal) the use contract. If you continue to use the service after the effective date of the changed terms and conditions, you will be deemed to have agreed to the changed terms and conditions, and if members use the service after the effective date, you will be deemed to have agreed to the revised terms and conditions.
⑤ The Company will take measures to enable its members to question and respond to the Company and the contents of these Terms and Conditions.
⑥ The company may amend these terms and conditions to the extent that they do not violate the relevant laws and regulations, such as the Consumer Protection Act in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Act on the Promotion of Information and Communication Network Utilization and Information Protection, etc., and the Content Industry Promotion Act.
Article 5 (Conclusion and Application of Use Contract)
① The use contract is concluded when the person who intends to become a member (hereinafter referred to as "subscription applicant") agrees to the contents of these terms and conditions and then applies for the use of the service, and the company approves the application.
② Members must apply for use with their correct information. In the event that real name or identification information is falsely entered or the personal information of another person is stolen, the rights of members under these terms and conditions cannot be claimed, and the company may cancel or terminate the contract without a refund.
③ Members must apply for use using mobile devices such as their own smartphones and tablet PCs.
If you apply for use by stealing mobile devices owned by others, there may be disadvantages such as restrictions on the use of some game services or deletion of the game service usage records. In particular, if it is confirmed that a mobile device owned by another person has been stolen in the future, the use of game services for the mobile device may be restricted.
④ In principle, the company shall accept the application of the subscription applicant: Provided, That the company may refuse to accept any of the following applications for use.
1. Where the details of the application for use are falsely stated or the requirements for the application for use are not met
2. If the company does not provide services or applies for use in an abnormal or indirect manner in a country that has not been determined to do so
3. Where an application is filed for use for the purpose of engaging in an act prohibited by the current statutes, such as the Game Industry Promotion Act
4. Where an application is filed for the purpose of hindering the well-being and order of the society or for the purpose of hindering the interests of the company
5. If you wish to use the service for fraudulent purposes
6. Where a person intends to use a service for the purpose of pursuing profit
7. Where a company applies for use through a mobile device, program, etc. that restricts the use of the service
8. Where an application for use is filed in violation of Article 7
9. Where the user fee is not paid or the user fee is incorrectly paid and cannot be verified
10. Where the applicant has previously lost his/her membership under these terms and conditions or has a limited record
11. Where there is a record of paying or paying a fee by using or stealing a third party's credit card, wired/wireless phone, bank account, etc. without permission
12. Where the acceptance is deemed inappropriate due to other grounds falling under each subparagraph
⑤ In any of the following cases, the company may reserve its consent until the grounds are resolved.
1. If the company's facilities are not available, support for certain mobile devices is difficult, or if there is a technical obstacle
2. Where there is a technical obstacle, such as a failure in the service or payment method
3. Where it is deemed difficult to accept the application for use due to other grounds falling under each of the above subparagraphs
⑥ The company can provide temporary membership functions for game services for the convenience of the members.
During the use of the temporary member function, in any of the following cases, the account information may be deleted or the records may not be verified, and the account information of the game service used through the temporary member function may not be linked or transferred. In this case, the company does not guarantee the restoration of account information and shall not be liable for compensation or damages. However, this shall not apply to the case of intentional or gross negligence of the company.
1. If you changed your mobile device
2. If your mobile device is modified or initialized
3. If you delete all or part of the content, such as an application, from your mobile device
⑦ The company may accept the application for use by subdividing the usage time, number of uses, service menu, etc. by classifying them according to the relevant laws and regulations, or by adding conditions that restrict the use by class and age for compliance with the legal regulations.
Article 6 (External Rules of Terms and Conditions)
The Act on Consumer Protection in Electronic Commerce, etc., the Act on the Regulation of Terms and Conditions, the Act on the Promotion of the Game Industry, and the interpretation of these terms and conditions shall be described,
The Act on Promotion of Information and Communication Network Utilization and Information Protection, etc. and the Content Industry Promotion Act shall be followed.
Article 7 (Protection and Use of Personal Information)
① The company strives to protect the members' personal information, including their registration information, as prescribed by relevant laws and regulations. Relevant laws and the company's personal information processing policies apply to the protection and use of members' personal information. However, the company's personal information processing policy does not apply to linked sites other than the company's official website and game services.
② The company may, if necessary for identification, notify the member of the reason (use) and request the member's ID or an alternative certificate. The company may not use it for any purpose other than prior notice, and if the purpose is achieved, it shall be destroyed in a way that is not immediately reproducible.
③ Members shall provide correct information if they need to provide information to the company in order to use the game service, and shall not be protected from disadvantages caused by the provision of false information. In addition, if there is any change in personal information, it shall be changed immediately, and the member shall be responsible for any damage caused by delay or omission of the member's personal information.
④ The company shall not take any responsibility for all information, including the account information of the members exposed due to the reasons attributable to the members. However, this is not the case if it is due to the reasons attributable to the company.
Article 8 (Duty of the Company)
① The Company will faithfully comply with the exercise of rights and performance of its obligations as set forth in the relevant statutes and these terms and conditions.
② The company must have a security system to protect personal information so that members can use the service safely and disclose and comply with the privacy policy. The company shall not disclose or provide any member's personal information to a third party, except as otherwise provided in these Terms and Conditions and the Privacy Policy.
③ The company strives to provide continuous and stable services. If a facility breaks down or data is lost or damaged during improvement work, we will do our best to repair or restore it without delay unless there are unavoidable reasons such as natural disasters, emergencies, and obstacles or defects that cannot be resolved by current technology.
Article 9 (Duty of Members)
① Members shall not do the following.
1. When signing or changing a use contract, the act of entering into or registering false information or information of another person is stolen
2. Impersonating the management, executives, employees, or related persons of the company
3. Any act that the company may objectively judge or considerably suspect that the information of another member has been stolen or used abnormally
4. the act of interfering with the use of services by others
5.the act of intentionally interfering with the provision of normal services of a company
6. The act of manufacturing, distributing, using, or advertising computer programs or devices not provided or approved by the company
7. The use of computer programs, devices, or devices not provided or approved by the company for the purpose of neutralizing technical protective measures for game services or interfering with the normal operation thereof
8. The act of exploiting a bug in a game service or acquiring records, scores, game money, items, etc. in an abnormal manner
9. Obtaining abnormal records, scores, game money, items, etc. by avoiding or bypassing the normal order, balance, rules, etc. of game services using programs, etc. not approved in advance by the company
10. The act of conducting for-profit activities using game services without prior consent from the company
11. Trading a member account with another person or trading cash, game money, items, etc. in the account with another person
12. Transmission, posting, e-mail, or other means of distribution of information that infringes on the copyright of the company or a third party, etc. to another person
13. Reproducing information obtained through game services for purposes other than the use of game services without prior consent of the company, using it for publication, broadcasting, etc., or providing it to a third party
14. the act of teasing, threatening, insulting, or causing constant pain or inconvenience to a particular member
15. The act of transmitting, posting, electronic mail, or other means of disseminating information that may infringe on the honor or privacy of others because it is offensive or about personal information
16. The act of transmitting, posting, e-mailing, or otherwise disseminating information, sentences, figures, sounds, and videos of obscene content in violation of public order and customs
17. an act that is objectively determined to be related to a crime
18. Other acts that violate relevant laws and regulations
② Members shall check and comply with the matters stipulated in these Terms and Conditions and other notices set by the Company.
③ The Company provides a specific type of conduct that falls under any of the following paragraphs (1) through (2) and the Member is obliged to comply with it.
1. Restrictions on the account name, character name, guild name, and other services or names used within the game world of a member
2. Restrictions on chat content and methods
3. Restrictions on the use of bulletin boards
4. Restrictions on the use of services and how to play games
5. Matters deemed necessary by the company for the operation of the game service to the extent that it does not infringe on the essential rights of the members to use the game service
④ In using game services, members shall not issue or lend mobile phones, tablet PCs, or other mobile devices owned by members to others, and shall manage them so as not to be lost. The company shall not be responsible for any problems arising from the delivery, rental, or loss of its own devices to others.
⑤ Members should set payment password functions provided by each open market to manage them so that illegal payments are not made. The company is not responsible for problems caused by not setting payment password functions.
Article 10 (Provision of Services)
① The company allows members who have completed the use contract in accordance with the provisions of Article 5 to use the game service immediately. However, in the case of some services, the service may be started from the designated date according to the needs of the company.
② The Company may provide its members with other additional services, including those provided in these Terms and Conditions, in providing game services.
Article 11 (Use of Services)
① Game services are provided for a fixed period of time according to the company's business policy. The company guides the service delivery time in a way that is appropriate for the game service or notice, and if there is no separate indication or notice, it is based on 24-hour provision.
② The company provides the service using a dedicated application or network for mobile devices. Members can download and install the application or use the service for free or for a fee by using the network.
③ In the case of paid services, the fee specified in the service must be paid to use it. If you download an application or use a service through a network, a separate fee may be incurred by the subscribed mobile carrier.
④ For downloaded and installed applications or services used through network services, it is provided to suit the characteristics of the mobile device or mobile carrier. In the case of mobile device change, number change, or overseas roaming, all or some functions of the game service may not be available, and the company will not be liable.
⑤ In the case of downloaded and installed applications or services used through the network, background work may take place. At this time, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible for any related matters.
⑥ In the case of a game that is not available to teenagers, children and teenagers under the age of 18 cannot use the game service according to the relevant laws and regulations.
Article 16 (Attachment of Copyright, etc.)
① Copyright and other intellectual property rights for the contents produced by the company are owned by the company. In relation to game services, the company grants members only the right to use games, characters, game items, game money, points, etc. in accordance with the terms of use set by the company, and members cannot transfer, sell, or provide them as collateral.
② Members shall not reproduce, transmit, publish, distribute, broadcast, or otherwise use the information to which intellectual property rights belong to the company or its provider from the information obtained by using the company's game services provided by the company, for commercial purposes or to a third party without prior consent from the company or its provider.
③ Members permit the Company to use communication, images, sounds, and all materials and information (hereinafter referred to as "User Content") including dialogue text uploaded or transmitted by Members or any other Members in connection with the Company's game services in the Company's game services in the following ways and conditions.
1. The use of the relevant user content, alteration of the format of editing, and other modifications (publication, reproduction, performance, transmission, distribution, broadcasting, secondary works, etc. are available in any form, and there are no restrictions on the period and region of use)
2. No act of selling, lending, or transferring user content for the purpose of transaction without prior consent of the member who produced the user content
④ For user content (e.g., posts on general bulletin boards, etc.) that are not visible within the game service and are not integrated with the game service, the company does not use commercially without the explicit consent of the member, and the member may delete such "user content" at any time.
⑤ The Company may delete or move or refuse to register posts or posts within the game service that the Member publishes or registers as prohibited acts specified in these Terms and Conditions.
⑥ A person whose legal interests have been infringed by information posted on a company-run site, etc. may request the company to delete the relevant information or publish the rebuttal. In this case, the company shall promptly take necessary measures and notify the applicant thereof.
⑦ Paragraph 3 is valid while the company operates the game service and will continue to apply after the termination of the contract or withdrawal of the membership.
Article 17 (Products to be Used)
① The company may provide services that members can use without payment of additional expenses (hereinafter referred to as "free services") and services that the company pays and uses (hereinafter referred to as "paid services"), and members may select and use services.
② The company may discount or adjust the amount of existing paid services, change the contents, composition, etc. of the paid services, or release new paid services without prior notice, and the company shall not be responsible for adjusting the amount of paid services or changing the contents of the paid services.
③ The payment method for the use of the paid service can be made through a method determined in advance by the company or by an open market operator.
④ With regard to the use of the paid service under paragraph (1), after applying for the use of the paid service selected by the member, the member shall faithfully pay the price for the use of the paid service.
⑤ The price of the paid service is based on the price displayed in the store in the game service, but the estimated payment amount and the actual bill amount at the time of purchase may vary due to exchange rates and fees when paying in foreign currency.
⑥ The payment limit for paid services may be adjusted according to the company, open market operators, payment companies' policies, and government policies.
⑦ If you use some of the contents or services purchased by members, the paid service will be deducted first, and the free service will be deducted after that. When holding only paid services, the order of deduction is based on the first-in-first-out method (the first-in-first-out method of deduction). However, the application method may vary depending on the circumstances of the game service, and in this case, it will be notified within the game service or through the customer support page.
⑧ Paid services purchased by members are basically available only on devices downloaded or installed. However, if the device can be changed and used by account sharing according to the characteristics of open market stores and application stores, it is subject to the policy of the store. In the case of device change, number change, overseas roaming, etc., all or some functions of the content may not be available, but in this case, the company is not responsible for any responsibility.
Article 18 (Restriction on Service Use)
① A member shall not violate the obligations of a member under Article 10, and where he/she conducts such an act, the company may take measures, including restrictions on the use of services by members, deletion of related information (text, photos, videos, etc.), and other measures. The specific reasons and procedures for violating the obligations of members in which measures to restrict use are taken shall be determined in accordance with Article 7 (1).
1. Restrict some privileges: Restrict certain privileges, such as limiting chat for a certain period of time and initializing game information
2. Restrictions on the use of characters: Restrictions on the use of member characters for a certain period of time or permanently
3. Restrictions on the use of accounts: Restrictions on the use of member accounts for a certain period of time or permanently
4. Restrictions on the use of members: Restrictions on the use of game services by members for a certain period of time or permanently
② Where the restrictions on use under paragraph (1) are justified, the company shall not compensate for damages incurred by the members due to the restrictions on use.
③ The company may suspend the use of the service of the account until the investigation into any of the following issues is completed.
1. When a legitimate report has been received that the account has been hacked or stolen
2. Where an illegal program user, workplace, etc. is suspected of being an illegal person
3. Where provisional measures for the use of services are necessary for any other reason falling under any of the above subparagraphs
④ After the investigation under paragraph (3) is completed, in the case of content provided through paid payment, the members' usage time shall be extended by the suspended time or compensated with content equivalent thereto: Provided, That this shall not apply where a member falls under any of the grounds referred to in the subparagraphs of paragraph (3).
Article 19 (Grounds and procedures for restrictions on use and raising objections)
① The company determines the specific reasons and procedures for restricting use under Article 19 (1) in consideration of the details, degree, frequency, and results of the violation.
② When a company takes measures to restrict its use under Article 19 (1), it shall notify the members of the following matters in advance and notify them in the service: Provided, That in case of unavoidable circumstances, it may be notified after the fact.
1. Reasons for restricting use
2. Type and duration of restrictions on use
3.Method of filing an objection to restrictions on use
③ If a member wishes to disobey the company's restrictions on use, he/she shall submit an objection to the company by means of writing, electronic documents, etc. within 15 days from the date of notification.
④ The company shall respond to the reasons for its objection in writing or electronic documents, etc. within 15 days from the date of receipt of the objection under paragraph (3), and take measures accordingly: Provided, That if it is difficult to answer within 15 days, the company shall notify the member of the reason and the processing schedule.
Article 20 (Payment)
① In principle, the imposition and payment of the purchase price for content are in accordance with the policies or methods set by mobile carriers or open market operators. In addition, the limit for each payment method may be granted or adjusted in accordance with the policies set by the company, open market operators, payment companies, or government policies.
② If the purchase price of the content is paid in foreign currency, the actual bill amount may differ from the price displayed in the service store due to exchange rates and commissions.
Article 21 (Withdrawal of subscription)
① The paid services provided by the company are classified into those that can withdraw subscription and are restricted according to related laws such as the Consumer Protection Act in Electronic Commerce and the Content Industry Promotion Act. In the case of paid services that can withdraw subscription, members can request the company to withdraw subscription only for paid services that have not been used within seven days of purchasing the paid service.
② In any of the following cases pursuant to the provisions of the preceding paragraph, a member shall not withdraw his/her subscription under paragraph (1) against the intention of the company.
1. Where goods, etc. are lost or damaged due to a cause responsible to a member
2. If the member has used or partially consumed the goods
(If you consume charging events, VIP benefits, paid goods, etc. that can be obtained through payment)
3. If it is difficult to sell again after time has passed
4. Items used immediately after purchase or applied to the application immediately
5. In the case of contents that are paid for and used as fixed-term products
6. Other cases prescribed by Acts and subordinate statutes for the safety of transactions
③ Notwithstanding the provisions of paragraphs (1) to (2), if the contents of the paid service provided by the company are different from those displayed or advertised, or if the contents of the contract are performed differently, the members may withdraw the subscription within three months from the date of purchase of the paid service, or within 30 days from the date of knowing or knowing the fact.
④ Members may withdraw their subscription verbally or in writing (including electronic documents), by e-mail, etc.
⑤ If a minor purchases the paid service provided by the company without the consent of the legal representative, the minor or legal representative may cancel the payment. However, cancellation may be restricted if a minor believes that he or she is an adult by using art, etc., and whether or not the purchaser of the paid service is a minor is determined based on the name of the payment method such as the terminal in which the payment of the paid service has been made.
⑥ If the company has paid members free of charge, or paid services gifted from other members, and paid contents that have already been used or are deemed to have been used, they are not subject to subscription withdrawal.
Article 22 (Refund of Overpayment)
① In the event of overpayment, the company shall refund the overpayment to the members: Provided, That where overpayment occurs due to the negligence of the members without intention or negligence of the company, the actual expenses incurred in the refund shall be borne by the members to the extent that they are reasonable.
② The paid service follows the payment method provided by the open market operator, and if an overcharge occurs during the payment process, the company or the open market operator must request a refund. However, depending on the policies and systems of the open market operator, the company may request the open market operator to implement the necessary refund procedures.
③ Telecommunication charges (call charges, data call charges, etc.) incurred by downloading an application or using a network service are not eligible for refund.
④ Refunds are made according to the refund policy of the open market operator or company depending on the type of operating system of the mobile device using the game service.
⑤ Free services acquired free of charge by members without paying fees or provided free of charge by the company through internal or external affiliate events are excluded from the refund.
⑥ The company can contact the members through the information provided by them to process the refund of overpayments, and request them to provide the necessary information.
Article 23 (Termination of Contract)
① When a member wishes to terminate the use contract, he/she can apply for withdrawal from the member through customer support, and upon completion of the withdrawal, all of the member's game information (scores, characters, items, game money, etc.) is deleted and cannot be restored. Deletion of the application or termination of the linkage with the affiliated service is not recognized as the termination of the use contract.
② The company may terminate the contract after prior notice if the member violates the obligations of the member prescribed in these Terms and Conditions, or if the member causes damage to the company in violation of the current law and intentional or gross negligence. However, if the member causes damage to the company in violation of the current law and intentional or gross negligence, the contract of use may be terminated without prior notice. In this case, the member loses the right to use the paid service and cannot claim a refund or compensation for damages.
③ In order to protect the personal information of members who have not used the company's services (hereinafter referred to as "restricted account") for one consecutive year from the recent date of use of the service, the company may terminate the use contract and take measures, such as destroying the personal information of the members. In such cases, the members shall be notified of the fact that measures such as termination of the contract and destruction of personal information will be taken 30 days before the date of action, and the personal information to be destroyed.
Article 24 (Compensation for damages)
① The Company or Members shall be liable to compensate for any damage caused to the other party in violation of these Terms and Conditions.
However, this is not the case if there is no intention or negligence
② If a member agrees to the terms and conditions of the individual service when the company enters into an partnership agreement with the individual service provider and provides the individual service to the member, the individual service provider will be liable for any damages incurred due to reasons attributable to the individual service provider.
Article 25 (Dispute Resolution and Dispute Resolution of Members)
① The company guides the members on how to present their opinions or complaints in consideration of their convenience in the areas such as the homepage, settings within the game service, and help. The company operates a dedicated organization to handle the opinions and complaints of these members.
② Where an opinion or complaint raised by a member is objectively deemed justifiable, the company shall promptly deal with it within a reasonable period of time. Provided, That where it takes a long time to process, the member shall notify the member of the reasons for the long time and the schedule of processing by e-mail, telephone, or written notice.
③ If a dispute arises between the company and its members and a third party dispute mediation agency mediates it, the company can faithfully prove the measures taken to the members, such as restrictions on use, and comply with the mediation agency's mediation.
④ The operating hours of the customer center operated by the company are as follows.
1. Operating hours: 09:30 to 18:30
2. Working days: Monday to Friday (excluding Saturday, Sunday and holidays)
Article 26 (Disclaimer of Company)
① The Company is exempt from liability if it is unable to provide services due to wartime, events, natural disasters, emergencies, technical defects and other force majeure reasons that cannot be resolved by current technology.
② The company is exempt from responsibility for the suspension of game services, disruption of use, and termination of the contract due to reasons attributable to members. In particular, in the case of downloadable applications, the company is not liable for data loss caused by reasons such as changing members' devices, changing numbers, and deleting applications. In addition, the company is not liable for data loss due to the deletion of the application or device or number without membership in the platform service.
③ The Company shall be exempted from liability unless there is any intentional or gross negligence of the Company in the event of damage to its members due to the failure of the Key Communications Operator to suspend or provide telecommunications services normally.
④ The Company shall be exempted from liability in the event of a suspension or failure of game services due to unavoidable reasons such as repair, replacement, regular inspection, construction, etc. of previously announced game service facilities, unless the Company has intentionally or gross negligence.
⑤ The Company is exempt from liability for any problems arising from the member's mobile network or mobile device environment or any problems arising from the Company's intentional or gross negligence network environment.
⑥ The Company shall be exempted from liability for information, data, reliability of facts, accuracy, etc. posted or transmitted by members or third parties on the Game Service or on the Company's website unless the Company has intentionally or grossly negligent.
⑦ The Company has no obligation to intervene in disputes arising between Members or between Members and third parties through the medium of Game Services, nor is it liable to compensate for any damages resulting from this.
⑧ In the case of free game services provided by the company, the company shall not compensate for damages unless the company has intentional or gross negligence.
⑨ Some of the game services may be provided through services provided by other operators, and the company is exempted from liability for damages caused by services provided by other operators unless the company is intentionally or grossly negligent.
⑩ The company shall not be liable for the failure or loss of the results of the characters, experience values, and items expected by the members of the game service, and shall be exempted from liability unless there is any intentional or gross negligence of the company for damages caused by the selection or use of the game service.
⑪ The company is exempted from liability for the loss of its members' game cyber assets (game money) and usage records unless the company is intentionally or grossly negligent.
⑫ The Company shall be exempted from liability unless there is any intentional or gross negligence of the Company in the event of damage caused by a member's mobile device error, or in the event of damage caused by inaccurate description or failure of personal information and e-mail address.
⑬ The company may restrict game services or game service usage time depending on the membership in accordance with relevant laws and regulations, government policies, etc., and is exempted from liability for these restrictions and all matters related to the use of game services arising from these restrictions.
Article 27 (Notification to Members)
① If the company notifies members, you can use the e-mail address, e-mail memo, push message, etc. specified by the members.
② If the company notifies all members, it may replace the notification under paragraph (1) by presenting the company's website, official site of game service, pop-up screen, etc. for more than seven days.
Article 28 (Judicial powers and governing laws)
These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and its members, the court in accordance with the procedures prescribed by law shall be the competent court.
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